Documents et rapports
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Good Practices for Financial Consumer Protection : Buenas prácticas para la protección al consumidor financiero (espagnol)
Financial consumer protection sets clear rules of conduct for financial firms regarding their retail customers. It aims to ensure that consumers: 1) receive information to allow them to make informed decisions...
Type de document: Document de travail Numéro du rapport: 70157 Date du document: 1 janvier 2017 Mode de publication: Disclosed
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Global mapping of financial consumer protection and financial literacy initiatives (anglais)
The G20 Global Partnership for Financial Inclusion (GPFI), through its Financial Consumer Protection and Financial Literacy (FCPFL) Sub-Group, requested this mapping of FCPFL initiatives to provide an...
Type de document: Document de travail Numéro du rapport: 108111 Date du document: 1 septembre 2015 Mode de publication: Disclosed
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Good Practices for Financial Consumer Protection (chinois)
Financial consumer protection sets clear rules of conduct for financial firms regarding their retail customers. It aims to ensure that consumers: 1) receive information to allow them to make informed decisions...
Type de document: Document de travail Numéro du rapport: 70157 Date du document: 1 décembre 2013 Mode de publication: Disclosed
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Mozambique - Diagnostic review of consumer protection and financial literacy (Vol. 1 of 2) : Key findings and recommendations (anglais)
This Review of Consumer Protection and Financial Literacy (CPFL) is an initial priority follow up to the Mozambique Financial Sector Development Strategy (MFSDS) for 2012-2021. CPFL in the banking and...
Type de document: Document de travail Numéro du rapport: 111708 Date du document: 1 décembre 2012 Mode de publication: Disclosed Auteur: Jaeger,Johanna,Pearce,Douglas,Haythorne,Eric George,Prouza,Tomas,Teyssier,Sophie,Paffhausen,Anna Luisa,Bouri,Mazen
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Mozambique - Diagnostic review of consumer protection and financial literacy (Vol. 2 of 2) : Comparison with good practices (anglais)
This Review of Consumer Protection and Financial Literacy (CPFL) is an initial priority follow up to the Mozambique Financial Sector Development Strategy (MFSDS) for 2012-2021. CPFL in the banking and...
Type de document: Document de travail Numéro du rapport: 111708 Date du document: 1 décembre 2012 Mode de publication: Disclosed Auteur: Jaeger,Johanna,Pearce,Douglas,Haythorne,Eric George,Prouza,Tomas,Teyssier,Sophie,Paffhausen,Anna Luisa,Bouri,Mazen
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Zambia - Diagnostic review of consumer protection and financial literacy (Vol. 2 of 2) : Comparison with good practices (anglais)
Despite the fast growth of credit to households and personal loans that nearly doubled in volume in 2009-2011, Zambia’s adult population is still one of the most financially excluded. According to the...
Type de document: Document de travail Numéro du rapport: 111725 Date du document: 1 octobre 2012 Mode de publication: Disclosed
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Zambia - Diagnostic review of consumer protection and financial literacy (Vol. 1 of 2) : Key findings and recommendations (anglais)
Despite the fast growth of credit to households and personal loans that nearly doubled in volume in 2009-2011, Zambia’s adult population is still one of the most financially excluded. According to the...
Type de document: Document de travail Numéro du rapport: 111725 Date du document: 1 octobre 2012 Mode de publication: Disclosed
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Good Practices for Financial Consumer Protection : Good practices for financial consumer protection (anglais)
Financial consumer protection sets clear rules of conduct for financial firms regarding their retail customers. It aims to ensure that consumers: 1) receive information to allow them to make informed decisions...
Type de document: Document de travail Numéro du rapport: 70157 Date du document: 1 juin 2012 Mode de publication: Disclosed
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Malawi - Diagnostic review of consumer protection and financial literacy (Vol. 2 of 2) : Comparison with good practices (anglais)
According to FinScope surveys in 2008 and 2014, the number of financially included adult Malawians grew from 45 percent to 49 percent, and the proportion of adults using formal banking services expanded...
Type de document: Document de travail Numéro du rapport: 111631 Date du document: 1 mai 2012 Mode de publication: Disclosed
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Malawi - Diagnostic review of consumer protection and financial literacy (Vol. 1 of 2) : Key findings and recommendations (anglais)
According to FinScope surveys in 2008 and 2014, the number of financially included adult Malawians grew from 45 percent to 49 percent, and the proportion of adults using formal banking services expanded...
Type de document: Document de travail Numéro du rapport: 111630 Date du document: 1 mai 2012 Mode de publication: Disclosed Auteur: Izaguirre Araujo,Juan Carlos,Haythorne,Eric George,Grady,Rosamund Clare,Dias,Denise Leite
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Improving protection in financial services for Bulgarian consumers (anglais)
Optimal consumer protection in financial services and high consumer financial capability are at the heart of a financial sector in Bulgaria that aims to be effective, competitive, and fair. Regulation...
Type de document: Fiche Numéro du rapport: 95975 Date du document: 1 mai 2012 Mode de publication: Disclosed Auteur: Evgeniev, Evgeni,Filipova-Rivers,Magdalena Lyubomirova
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South Africa - Diagnostic review of consumer protection in non-credit financial services (Vol. 1 of 2) : key findings and recommendations (anglais)
The consumer financial services sector in South Africa is among the most sophisticated in the world, yet nearly 40 percent of the population, especially blacks, use no formal financial services. The now...
Numéro du rapport: 114649 Date du document: 1 décembre 2011 Mode de publication: Disclosed Auteur: Rutledge, Sue
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South Africa - Diagnostic review of consumer protection in non-credit financial services (Vol. 2 of 2) : review against good practices (anglais)
The consumer financial services sector in South Africa is among the most sophisticated in the world, yet nearly 40 percent of the population, especially blacks, use no formal financial services. The now...
Numéro du rapport: 114649 Date du document: 1 décembre 2011 Mode de publication: Disclosed Auteur: Rutledge, Sue
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Comprehensive report for the World Bank : financial literacy and consumer awareness survey in the West Bank and Gaza (anglais)
This study of financial literacy and consumer financial awareness of the Palestinian people was conducted via a literature review and a comprehensive household survey in the West Bank and Gaza in 2011...
Type de document: Document de travail Numéro du rapport: 111726 Date du document: 1 juillet 2011 Mode de publication: Disclosed
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Financial literacy in Bosnia and Herzegovina (Vol. 1 of 4) : Analytical report (anglais)
The survey on financial literacy among the citizens of Bosnia and Herzegovina was conducted within a larger project that aims at creating the Action Plan for Consumer Protection in Financial Services...
Type de document: Document de travail Numéro du rapport: 111550 Date du document: 1 juin 2011 Mode de publication: Disclosed Auteur: Bagic, Dragan
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Financial literacy in Bosnia and Herzegovina (Vol. 2 of 4) : Methodological report (anglais)
The survey on financial literacy among the citizens of Bosnia and Herzegovina was conducted within a larger project that aims at creating the Action Plan for Consumer Protection in Financial Services...
Type de document: Document de travail Numéro du rapport: 111550 Date du document: 1 mai 2011 Mode de publication: Disclosed Auteur: Bagic, Dragan
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Financial literacy in Bosnia and Herzegovina (Vol. 4 of 4) : Financial literacy and financial services : questionnaire (anglais)
The survey on financial literacy among the citizens of Bosnia and Herzegovina was conducted within a larger project that aims at creating the Action Plan for Consumer Protection in Financial Services...
Type de document: Document de travail Numéro du rapport: 111550 Date du document: 1 janvier 2011 Mode de publication: Disclosed Auteur: Bagic, Dragan
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Financial literacy in Bosnia and Herzegovina (Vol. 3 of 4) (anglais)
The survey on financial literacy among the citizens of Bosnia and Herzegovina was conducted within a larger project that aims at creating the Action Plan for Consumer Protection in Financial Services...
Type de document: Document de travail Numéro du rapport: 111550 Date du document: 1 janvier 2011 Mode de publication: Disclosed Auteur: Bagic, Dragan