Documents et rapports

Territorial Inequalities : A Note on State Discontinuity (anglais)

When the state does not reach with the same effectiveness everybody and everywhere, it creates pockets of exclusions and hampers the opportunities of individuals belonging to the excluded groups to participate...

Land Bites : Success Story - Reimagining Türkiye’s Land Sector: A Journey of Digital Transformation (anglais)

The overall goal of the project was to contribute to government agenda to improve quality and effectiveness of public services through spreading and making effective e-government applications. The specific...

Côte d’Ivoire - Projet d’Amélioration de la Gouvernance pour la Délivrance des Services de base aux Citoyens (PAGDS) : Mission d'Appui à la Mise en Œuvre - du 8 au 22 Mai 2025 (français)

Lebanon - Rapid Damage and Needs Assessment (RDNA) (anglais)

This report presents the Rapid Damage and Needs Assessment (RDNA) related to the impact of the 2023–2024 conflict that affected Lebanon, conducted by the World Bank at the request of the Government of...

MojDoktor : User Experience Assessment (anglais)

This collection of documents explores the challenges and opportunities facing local governments in the modern era. The focus is improving service delivery through digital platforms, including online appointment...

Tajikistan - Country Climate and Development Report (anglais)

The Tajikistan Country Climate and Development Report (CCDR) explores the impact of climate change and global decarbonization on Tajikistan’s development. It identifies key areas to enhance climate resilience...

Таджикистан - Страновой Доклад О Климате И Развитии (russe)

В Страновом докладе о климате и развитии Таджикистана (CCDR) исследуется влияние изменения климата и глобальной декарбонизации на развитие Таджикистана. В нем определены ключевые области повышения устойчивости...

Why Programs Fail : Lessons for Improving Public Service Quality from a Mixed-Methods Evaluation of an Unsuccessful Teacher Training Program in Nepal (anglais)

This study demonstrates rigorously that an at-scale government training program for secondary teachers in Nepal had little or no impact on student learning. It then documents five sets of weaknesses related...

ID4D Diagnóstico de Sistemas de ID em Angola (portugais)

Em Angola, a identificação é uma ferramenta crítica para acessar serviços públicos e facilitar a inclusão e participação no desenvolvimento econômico local. O registro de nascimento é obrigatório para...

ID4D Diagnostic of ID Systems in Angola (anglais)

In Angola, identification is a critical tool for accessing public services and facilitating inclusion and participation in local economic development. Birth registration is mandatory to obtain a National...

Technical Note on Human Resource Management Information System Modernization in Cambodia (anglais)

Cambodia has made incremental progress in modernizing its core government systems since 2020. In particular, the country has improved its scores in the Government Technology (GovTech) Maturity Index (GTMI)...

What Drives Citizens’ Trust in State Institutions ? Large-Scale Survey Evidence on Process and Outcome-Based Trust in Morocco (anglais)

What drives citizen’s trust in state institutions? There are longstanding debates on the pathways towards institutional trust: is trust driven by citizen’s perceptions of policy outcomes or by their perceptions...

Does Fiscal Policy Have a Role in Improving Child Well-Being in Ethiopia? (anglais)

Taxes, government spending, and public transfers affect the well-being of children and adults, albeit in different ways. There is, however, a dearth of empirical evidence on the impact of these policies...

India - Assam Citizen -Centric Service Delivery Project (anglais)

India - Public Finance Institutional Reforms using GovTech Solutions as an Enabler in Assam State : Simple, Efficient, and Transparent Government Systems - GovTech Case Studies : Solutions that Work (anglais)

The document collection focuses on the use of GovTech solutions to drive public finance institutional reforms in a specific state. It highlights the efforts of the government to adopt digital technologies...

Jordan - The SANAD Portal for Digital Government Services : Citizen-Centric Public Services that are Universally Accessible - GovTech Case Studies : Solutions that Work (anglais)

The document collection focuses on GovTech case studies and equitable growth, finance, and institutions. It discusses the SANAD Portal for Digital Government Services, which aims to provide a single, convenient...

Mozambique - Maputo Urban Transformation Project : Additional Financing (anglais)

The development objective of the Maputo Urban Transformation Project for Mozambique is to improve urban infrastructure and strengthen institutional capacity for sustainable urbanization in Maputo. The...

Iraq - Emergency Operation for Development Project - additional financing : environmental assessment : Updated Environmental and Social Management Framework (anglais)

The development objective of Emergency Operation for Development Project (EODP) for Iraq is to support the country in the reconstruction of damaged infrastructure and the restoration of public services...

Iraq - Emergency Operation Development Project (EODP) - additional financing : resettlement plan : Updated Resettlement Policy Framework (anglais)

The development objective of Emergency Operation for Development Project is to support the Republic of Iraq in the reconstruction of damaged infrastructure and the restoration of public services delivery...

The World Bank Group in the Kyrgyz Republic - Country Program Evaluation, Fiscal Years 2014–21 (anglais)

This report assesses the relevance and effectiveness of the World Bank’s engagement in the Kyrgyz Republic between fiscal years 2014 and 2021. The Kyrgyz Republic is a landlocked, lower-middle-income country...