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The governance of service delivery in ECA - a regional study (anglais)

This regional study has two objectives. The principal objective is to explore the extent to which the framework laid out in World Development Report 2004, "Making Services Work for Poor People" (report no. 26895) might help strengthen World Bank efforts to support improvements in the delivery of services in Europe and Central Asia (ECA). The second objective is to explore the extent to which a 'service delivery' entry point can help provide renewed...
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