Documents et rapports
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Data against natural disasters : establishing effective systems for relief, recovery, and reconstruction (anglais)
Data against natural disasters makes a valuable contribution to our understanding of the conditions and actions necessary for establishing effective disaster management information systems. The volume's...
Type de document: Publication Numéro du rapport: 44983 Date du document: 12 août 2008 Mode de publication: Disclosed Auteur: Amin,Samia,Goldstein,Markus P.
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Are you being served? : New tools for measuring services delivery (anglais)
This volume provides an overview of a range of tools for measuring service delivery and offers valuable lessons on the opportunities and constraints practitioners face in measuring performance. The authors...
Type de document: Publication Numéro du rapport: 42482 Date du document: 28 décembre 2007 Mode de publication: Disclosed Auteur: Amin,Samia,Das,Jishnu,Goldstein,Markus P.