Good policies are necessary but insufficient for delivering high quality public services. Building organizations capable of implementing increasingly complex policies at scale is crucial. But most developing countries lack such organizations and – alarmingly – most are not improving. Effective reforms in China, Singapore, and Vietnam, however, and from unlikely service delivery successes elsewhere, suggest that three key factors are essential to building...
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2017/07/01
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117146
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1
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1
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2017/06/30
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Disclosed
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Enhancing the quality of public service delivery : insights from recent research
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quality of service delivery
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