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The impact of FY01 formal training : turning knowledge and reflection into action in the World Bank (anglais)

Successful learning organizations turn knowledge and reflection into action. It is necessary for capacity building that an organization increase the knowledge and skill levels of its staff, but raising knowledge and skill levels is not in itself sufficient for business success or development. Staff use of the knowledge and skills acquired during training drives business success and innovation, and that in turn determines the value of investments made...
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