Documents et rapports
-
Assessing Project-Level Grievance Redress Mechanisms Using a Human-Rights-Based Approach : Tips and Tools (anglais)
This note is a resource for World Bank task teams providing technical assistance to Borrowers on grievance redress mechanisms (GRMs). The first step in strengthening a project-level GRM, after discussing...
Type de document: Rapport Numéro du rapport: 173189 Date du document: 18 juillet 2022 Mode de publication: Disclosed Auteur: Masud,Harika,Hélène Pfeil,Agarwal,Sanjay,Kumagai,Saki
-
A Global Stock-Take of Country-Owned Grievance and Feedback Mechanisms : Trends and Good Practices - Case Studies (anglais)
A grievance mechanism (GM) is a set of procedures and processes to receive, address, and resolve feedback, including complaints, queries, suggestions, and compliments. It is a tool for facilitating the...
Type de document: Rapport Numéro du rapport: 173188 Date du document: 29 juin 2022 Mode de publication: Disclosed Auteur: Masud,Harika,Agarwal,Sanjay
-
Strengthening Grievance Mechanisms in Georgia : Case Study (anglais)
This note offers an overview of challenges and lessons learned from the 2019 effort, then reviews each of the PIU’s GMs, including the respective GM complaint uptake channels, overall GM architecture...
Type de document: Rapport Numéro du rapport: 173185 Date du document: 29 juin 2022 Mode de publication: Disclosed Auteur: Pfeil,Helene,Masud,Harika
-
Human-Rights-Based Assessment Tool for Country-Level Grievance Mechanisms (anglais)
The tool is presented in five sections: section one: general information about the grievance mechanism collects basic information about the responding agency and the environment in which its GM operates...
Type de document: Rapport Numéro du rapport: 173190 Date du document: 29 juin 2022 Mode de publication: Disclosed Auteur: Masud,Harika,Pfeil,Helene
-
Rapid Assessment of Romanian CSO in the Context of COVID-19 (anglais)
Civil engagement is a form of social capital that is widely considered to be one of the key drivers of democracy and good governance. In times of crisis, social cohesion is what keeps people from leaving...
Type de document: Rapport Numéro du rapport: 153664 Date du document: 1 octobre 2020 Mode de publication: Disclosed Auteur: Calin,Alexandra,Volintiru,Clara Alexandra,Kasprovschi,Alina,Masud,Harika,Zambor,Andrei
-
International practices to promote budget literacy : key findings and lessons learned (anglais)
A budget is a vital document that lays out a government’s economic priorities in terms of policies and programs. The World Bank team’s preliminary scrutiny of practices aimed at promoting budget literacy...
Type de document: Publication Numéro du rapport: 115788 Date du document: 5 juin 2017 Mode de publication: Disclosed Auteur: Masud,Harika,Pfeil,Helene,Agarwal,Sanjay,Gonzalez Briseno,Alfredo
-
Central Asia - Hydrometeorology Modernization Project : restructuring (anglais)
The objective of the Hydrometeorology Modernization Project for Central Asia is to improve the accuracy and timeliness of hydromet services in Central Asia, with particular focus on Kyrgyz Republic and...
Type de document: Document de projet Numéro du rapport: 103015 Date du document: 21 janvier 2016 Mode de publication: Disclosed Auteur: Masud,Harika
-
Strategic framework for mainstreaming citizen engagement in World Bank Group operations : engaging with citizens for improved results (anglais)
The objective of this strategic framework is to mainstream citizen engagement in World Bank Group (WBG)-supported policies, programs, projects, and advisory services and analytics to improve their development...
Type de document: Document de travail Numéro du rapport: 92957 Date du document: 1 janvier 2014 Mode de publication: Disclosed Auteur: Hamad,Qays,Hernandez Uriz,Zenaida,Mahmood,Syed Akhtar,Manroth,Astrid,Masud,Harika,Peixoto,Tiago Carneiro,Rebolledo Dellepiane,Miguel Angel,Seyedian,Aaron,Zakhour,Jad Karim