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  • Holding the state to account through citizen report cards in India (anglais)

    When a government is indifferent, the initiative for change must come from civil society. Citizens who elect and pay for governments cannot and should not remain quiet when essential services are in disarray...

    Type de document: Document de travail Numéro du rapport: 30824 Date du document: 1 mai 2004 Mode de publication: Auteur: Paul,Samuel

  • Development outreach 6 (1) : Client power making services work for the poor (anglais)

    In this issue: Special report -Client power: making services work for the poor. The Path to Education: A Multi-Dimensional Approach. Making Services Work for Poor People -guest editorial. Voice and Accountability...

    Type de document: Bulletin d’information Numéro du rapport: 33746 Date du document: 1 mars 2004 Mode de publication: Disclosed Auteur: Ahmad,Junaid Kamal,Duflo,Esther Caroline,Giusti, Daniele,Glennerster,Rachel,Goetz, Anne Marie,Jenkins, Rob,Kremer,Michael Robert,Lochoro, Peter,Maniple, Everd,Martens, Bertin,Mogedal, Sigrun,Odaga, John,Paul,Samuel,Petesch,Patti L.,Ramphele,Mamphela,Reinikka,Ritva S.,Savage,David Thomas James,Srivastava,Vivek

  • Making voice work : the report card on Banglalore's public service (anglais)

    The author reports how a "report card" on public services in the Indian city of Bangalore was used by citizen groups to create greater public awareness about the poor performance of public service providers...

    Type de document: Document de travail de recherche sur les politiques Numéro du rapport: WPS1921 Date du document: 31 mai 1998 Mode de publication: Auteur: Paul,Samuel

  • The urban age - innovations in urban management 3(4) (anglais)

    Negotiating change: building local democracy in South Africa. Innovative urban management practices. Institutional behavior change in Tunisian municipalities. Report cards: a novel approach for improving...

    Type de document: Bulletin d’information Numéro du rapport: 17449 Date du document: 31 janvier 1996 Mode de publication: Disclosed Auteur: Swilling, Mark,Cheema, G. Shabbir,Yacoob, May,Bendahmane,Diane B,Paul,Samuel,Campbell,Tim E.,KATZ, TRAVIS,Serageldin,Mona,Kipta, Ewa,Fouad, Randa

  • Does voice matter? : for public accountability, yes (anglais)

    Recent theory posits that accountability in public service can be enhanced by the use of "exit" and a "voice" mechanisms. With exit mechanisms, users of public services can choose alternative sources of...

    Type de document: Document de travail de recherche sur les politiques Numéro du rapport: WPS1388 Date du document: 31 décembre 1994 Mode de publication: Auteur: Paul,Samuel

  • Strengthening public service accountability : a conceptual framework (anglais)

    This discussion paper is part of a larger effort within the Bank to analyze and understand the problems of governance and accountability in developing countries as they are pre-requisites for the success...

    Type de document: Publication Numéro du rapport: WDP136 Date du document: 30 novembre 1991 Mode de publication: Auteur: Paul,Samuel

  • Accountability in public services : exit, voice and capture (anglais)

    This paper develops a conceptual framework to analyze the problem of public service accountability in developing countries and to identify alternative ways to strengthen it. An important proposition derived...

    Type de document: Document de travail de recherche sur les politiques Numéro du rapport: WPS614 Date du document: 31 mars 1991 Mode de publication: Auteur: Paul,Samuel

  • Institutional development in World Bank projects : a cross sectoral review (anglais)

    As the scope of Bank work in institutional development ( ID ) widens, the design of ID in Bank projects needs to pay increased attention to several emerging problems and inconsistencies : a) without country...

    Type de document: Document de travail de recherche sur les politiques Numéro du rapport: WPS392 Date du document: 30 avril 1990 Mode de publication: Auteur: Paul,Samuel

  • Institutional reforms in sector adjustment operations : the World Bank's experience (anglais)

    The purpose of this paper is to provide an overview of the institutional reforms in the World Bank's sector adjustment operations (SECALs) and to assess the Bank's experience in implementing them. The...

    Type de document: Document de travail de recherche sur les politiques Numéro du rapport: WPS227 Date du document: 31 juillet 1989 Mode de publication: Auteur: Paul,Samuel

  • Assessment of the private sector : a case study and its methodological implications (anglais)

    Reform of Ghana's macropolicies has helped to create a more favorable business environment and a "level playing field" for the private sector. At this point, instead of further refining its policies, Ghana...

    Type de document: Document de travail de recherche sur les politiques Numéro du rapport: WPS199 Date du document: 31 mai 1989 Mode de publication: Auteur: Paul,Samuel

  • Emerging issues of privatization and the public sector (anglais)

    Pressure to move toward privatization has mounted in the face of severe economic crises both in the developed and developing world. To date, the pace of privatization in the developing world has been slow...

    Type de document: Document de travail de recherche sur les politiques Numéro du rapport: WPS80 Date du document: 30 septembre 1988 Mode de publication: Auteur: Paul,Samuel