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  • Small Claims : Where does Serbia Stand? A Comparative Analysis (anglais)

    Evidence suggests that poor court performance negatively affects the economy. Complaints about the business climate are often associated with complicated procedural laws and backlogs that beleaguer the...

    Type de document: Rapport Numéro du rapport: 151340 Date du document: 1 mai 2020 Mode de publication: Disclosed Auteur: Svircev,Srdjan,Senderayi,Runyararo Gladys,Petkova,Svetozara

  • Proposals for Re-engineering of Business Processes in the Central Administration and Introducing Shared Services on a Pilot Basis (anglais)

    Internationally, shared services reforms have contributed to improved efficiency and higher quality of administrative support services in the private and public sectors. The experience of Denmark, Estonia...

    Type de document: Rapport Numéro du rapport: 143586 Date du document: 12 novembre 2019 Mode de publication: Disclosed Auteur: Filipov,Christian Velichkov,Fritz,Verena Maria,Panzardi,Roberto O.,Fallov,Jonas Arp,Taushanova,Ivelina Todorova,Gogova,Dobrina,Hriztozova, Elena,Petkova,Svetozara,Hinov, Alexandar,Indjova-Vassikova,Sylvia Antonova,Karadzova, Dobrina,Georgieva,Yana Nikolova

  • Property Management Report : Property Management report (anglais)

    This document is an output under the Shared Services Reimbursable Advisory Services (RAS) conducted by the World Bank in partnership with the Government of Bulgaria (GOB). The World Bank (WB) team is supporting...

    Type de document: Rapport Numéro du rapport: 143569 Date du document: 12 novembre 2019 Mode de publication: Disclosed Auteur: Radwan,Ismail,Filipov,Christian Velichkov,Ardelean,Elena Gabriela,Petkova,Svetozara,Gogova,Dobrina,Messerli,Hannah R.