Documents et rapports
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e-Government in Bulgaria : The Journey to 2020 and the Future Ahead (bulgare)
In 2019, the government of Bulgaria launched a review of its 2014-2020 e-Government Strategy, to understand the current status of reforms and identify critical gaps. Given the complexity of the task and...
Type de document: Rapport Numéro du rapport: 163892 Date du document: 8 septembre 2021 Mode de publication: Disclosed Auteur: Vodopyanov,Anya,Dzhusupova,Zamira,Flipov,Chris Velichkov,Taushanova,Ivelina Todorova,Doichinova,Dillyana
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e-Government in Bulgaria : The Journey to 2020 and the Future Ahead (anglais)
In 2019, the government of Bulgaria launched a review of its 2014-2020 e-Government Strategy, to understand the current status of reforms and identify critical gaps. Given the complexity of the task and...
Type de document: Rapport Numéro du rapport: 163892 Date du document: 8 septembre 2021 Mode de publication: Disclosed Auteur: Vodopyanov,Anya,Dzhusupova,Zamira,Flipov,Chris Velichkov,Taushanova,Ivelina Todorova,Doichinova,Dillyana
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Proposals for Re-engineering of Business Processes in the Central Administration and Introducing Shared Services on a Pilot Basis (anglais)
Internationally, shared services reforms have contributed to improved efficiency and higher quality of administrative support services in the private and public sectors. The experience of Denmark, Estonia...
Type de document: Rapport Numéro du rapport: 143586 Date du document: 12 novembre 2019 Mode de publication: Disclosed Auteur: Filipov,Christian Velichkov,Fritz,Verena Maria,Panzardi,Roberto O.,Fallov,Jonas Arp,Taushanova,Ivelina Todorova,Gogova,Dobrina,Hriztozova, Elena,Petkova,Svetozara,Hinov, Alexandar,Indjova-Vassikova,Sylvia Antonova,Karadzova, Dobrina,Georgieva,Yana Nikolova
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Methodological Framework for Change Management (anglais)
The introduction of shared services is a reform initiative of the Bulgarian Government to modernize and improve the efficiency of its central administration. With the shared service program, the Bulgarian...
Type de document: Rapport Numéro du rapport: 143568 Date du document: 1 juin 2019 Mode de publication: Disclosed Auteur: Filipov,Christian Velichkov,Fritz,Verena Maria,Taushanova,Ivelina Todorova,Karadzhova-Nedkova,Dobrinka Atanasova,Gogova,Dobrina