Documents et rapports
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Examen de Diagnóstico de la Protección del Consumidor y la Alfabetización Financiera (espagnol)
The Diagnostic Review of Consumer Protection and Financial Literacy provide a detailed institutional, legal and regulatory assessment for consumer protection in four segments of the financial sector: banking...
Type de document: Publication Numéro du rapport: 82692 Date du document: 1 novembre 2013 Mode de publication: Disclosed Auteur: Byskov,Steen,Caal Catun,Byron Guillermo,Den-Toll,Karen Lillian,Jaeger,Johanna,Karmali,Nadeem M.,Rutman,Jose Isaac,Thomas, David
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Peru - Diagnostic review of consumer protection and financial literacy (espagnol)
The diagnostic review for consumer protection and financial literacy (CPFL) provides a detailed assessment of the institutional, legal, and regulatory framework for consumer protection in four segments...
Numéro du rapport: 84655 Date du document: 1 novembre 2013 Mode de publication: Disclosed Auteur: Byskov,Steen,Caal Catun,Byron Guillermo,Den-Toll,Karen Lillian,Izaguirre Araujo,Juan Carlos,Jaeger,Johanna,Karmali,Nadeem M.,Rutman,Jose Isaac,Thomas, David
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Peru - Diagnostic review of consumer protection and financial literacy (anglais)
The diagnostic review for consumer protection and financial literacy (CPFL) provides a detailed assessment of the institutional, legal, and regulatory framework for consumer protection in four segments...
Numéro du rapport: 84655 Date du document: 1 novembre 2013 Mode de publication: Disclosed Auteur: Byskov,Steen,Caal Catun,Byron Guillermo,Den-Toll,Karen Lillian,Izaguirre Araujo,Juan Carlos,Jaeger,Johanna,Karmali,Nadeem M.,Rutman,Jose Isaac,Thomas, David
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Bulgaria - Alternative dispute resolution for financial services options paper (bulgare)
The objective of this technical note is to evaluate the existing legal, regulatory and institutional framework of financial alternative dispute resolution (ADR) body, for example an ombudsman mechanisms...
Type de document: Document de travail Numéro du rapport: ACS4668 Date du document: 1 juin 2013 Mode de publication: Disclosed Auteur: Jaeger,Johanna,Thomas, David,Evgeniev, Evgeni Iliev
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Europe - Resolving disputes between consumers and financial businesses (Vol. 1 of 2) : a practical guide based on experience in western Europe (anglais)
This report outlines the fundamentals for the creation of an independent and effective financial ombudsman. These fundamentals comprise some basic principles and practical design issues. The report summarizes...
Type de document: Document de travail Numéro du rapport: 69916 Date du document: 1 janvier 2012 Mode de publication: Disclosed Auteur: Frizon,Francis,Thomas, David
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Europe - Resolving disputes between consumers and financial businesses (Vol. 2 of 2) : current arrangements in central and eastern Europe (anglais)
This report outlines the fundamentals for the creation of an independent and effective financial ombudsman. These fundamentals comprise some basic principles and practical design issues. The report summarizes...
Type de document: Document de travail Numéro du rapport: 69916 Date du document: 1 janvier 2012 Mode de publication: Disclosed Auteur: Frizon,Francis,Thomas, David