Documents et rapports
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Rapid feedback : the role of community scorecards in improving service delivery (anglais)
Social accountability tools are increasingly recognized as a means of improving service delivery and governance in World Bank-supported projects. Social accountability is an approach that relies on civic...
Type de document: Document de travail Numéro du rapport: 88497 Date du document: 1 janvier 2014 Mode de publication: Disclosed Auteur: Post,David,Agarwal,Sanjay,Venugopal,Varsha
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Citizen report cards : monitoring citizen perspectives to improve service delivery (anglais)
The delivery of public services in many developing countries is often inefficient and inadequate, marked by nonresponsive agencies and political leadership as well as corruption. Moreover, even when governments...
Numéro du rapport: 80449 Date du document: 1 janvier 2013 Mode de publication: Disclosed Auteur: Agarwal,Sanjay,Post,David,Venugopal,Varsha