Documents et rapports
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Feedback matters : designing effective grievance redress mechanisms for bank-financed projects (Vol. 1 of 2) : The theory of grievance redress (anglais)
This note aims to provide project teams with a better understanding of Grievance Redress Mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders'...
Type de document: Fiche Numéro du rapport: 63910 Date du document: 1 janvier 2011 Mode de publication: Disclosed Auteur: Post,David,Agarwal,Sanjay
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Feedback matters : designing effective grievance redress mechanisms for bank-financed projects (Vol. 2 of 2) : The practice of grievance redress (anglais)
This note aims to provide project teams with a better understanding of Grievance Redress Mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders'...
Type de document: Fiche Numéro du rapport: 63910 Date du document: 1 janvier 2011 Mode de publication: Disclosed Auteur: Post,David,Agarwal,Sanjay
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How, when, and why to use demand-side governance approaches in projects (anglais)
This note, how, when, and why to use demand-side governance approaches in projects, offers a process-oriented guide to strengthening demand-side governance approaches in World Bank projects with a step-by-step...
Type de document: Fiche Numéro du rapport: 63904 Date du document: 1 janvier 2011 Mode de publication: Disclosed Auteur: Agarwal,Sanjay,Van Wicklin Iii,Warren A.
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Rwanda - Forum sur les politiques reglementaires de la microfinance en Afrique (français)
Despite the progress registered in Africa, less than one person in five has access to formal financial services. Increasingly, financial policymakers realize that increasing access to financial services...
Type de document: Document de travail Numéro du rapport: 69233 Date du document: 16 avril 2009 Mode de publication: Disclosed