Customers are the key to any successful business. This is as true for a mobile money venture as it is for any other enterprise that serves customers. Yet a detailed understanding of the needs of customers...
Field level leadership (FLL) is a values-driven change management approach that mobilizes broad cadres of change leaders across the ranks of public agencies. As an end-to-end staff led process, FLL has...
The overall objective of this study is to learn about the impact of International Finance Corporation’s (IFC) Banking on Women (BoW) Program in the Europe and Central Asia and the Middle East and North...