Documents et rapports
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جمانربل تاملظتلا ةجلاعمو يقلت ةیلآ ةیبرعلا رصم ةیروھمجب ةماركو لفاكت (arabe)
Launched in January 2015, the Takaful and Karama (T&K) program is among the Arab Republic of Egypt government’s cornerstone social protection mitigation measures. It seeks to alleviate the adverse effects...
Type de document: Rapport Numéro du rapport: 173182 Date du document: 25 octobre 2023 Mode de publication: Disclosed Auteur: World Bank
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Tanzania - Enhancing the Application of the ESF and Stakeholder Engagement in Tanzania : Deliverable - Technology for Stakeholder Engagement and Grievance Management in Projects (anglais)
Technology for stakeholder engagement and grievance management in projects: This part of the ASA assessed the level of adoption of technology in augmenting delivery of stakeholder engagement and grievance...
Type de document: Rapport Numéro du rapport: 183115 Date du document: 22 juin 2023 Mode de publication: Disclosed Auteur: World Bank
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Egypt - Generating Resilience, Opportunities, and Welfare for a Thriving Egypt (GROWTH) Development Policy Financing (anglais)
Egypt stands at an inflection point in its social and economic development journey. While reforms implemented since 2016 had helped improve economic buffers, economic imbalances remained. These imbalances...
Type de document: Document du programme Numéro du rapport: PD000099 Date du document: 3 juin 2023 Mode de publication: Disclosed Auteur: World Bank
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Assessing Project-Level Grievance Redress Mechanisms Using a Human-Rights-Based Approach : Tips and Tools (anglais)
This note is a resource for World Bank task teams providing technical assistance to Borrowers on grievance redress mechanisms (GRMs). The first step in strengthening a project-level GRM, after discussing...
Type de document: Rapport Numéro du rapport: 173189 Date du document: 18 juillet 2022 Mode de publication: Disclosed Auteur: Masud,Harika,Hélène Pfeil,Agarwal,Sanjay,Kumagai,Saki
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Insights into Grievance Mechanisms : Findings from a Survey of Grievance Focal Points in Project Implementation Units (anglais)
In April and May 2020, a first-of-a-kind survey was conducted by the World Bank with project implementation unit (PIU) focal points responsible for the operation of grievance mechanisms (GMs) in World...
Type de document: Rapport Numéro du rapport: 173195 Date du document: 18 juillet 2022 Mode de publication: Disclosed Auteur: Hélène Pfeil,Agarwal,Sanjay
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Fostering the Inclusion of Disadvantaged and Vulnerable Individuals or Groups in Project-Level Grievance Mechanism (anglais)
As part of a community-driven development project, an electricity generator was placed next to a house in a village. The bedridden woman living in the house and her husband, realizing that the noise of...
Type de document: Rapport Numéro du rapport: 173197 Date du document: 18 juillet 2022 Mode de publication: Disclosed Auteur: Hélène Pfeil,Agarwal,Sanjay
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Gaining Traction or Spinning Wheels? Factors Influencing the Effectiveness of Grievance Mechanisms in World Bank-Financed Projects (anglais)
This paper explores which factors influence the success of a GM and under what circumstances GMs trigger, or fail to trigger, improvements in project design, changes in power dynamics, or community relations...
Type de document: Rapport Numéro du rapport: 173187 Date du document: 18 juillet 2022 Mode de publication: Disclosed Auteur: Hélène Pfeil,Agarwal,Sanjay
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Citizen-led Grievance Redress for Road Construction and Urban Infrastructure Upgrades : Experiences from Two Projects in Rwanda (anglais)
This case study examines the grievance redress mechanisms (GRMs) put in place for two World Bank financed projects in the Republic of Rwanda: the Feeder Roads Development Project (FRDP) and the Rwanda...
Type de document: Rapport Numéro du rapport: 173186 Date du document: 18 juillet 2022 Mode de publication: Disclosed Auteur: Rugege,Denis,Nkulanga,George Bob,Hélène Pfeil,Agarwal,Sanjay
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A Global Stock-Take of Country-Owned Grievance and Feedback Mechanisms : Trends and Good Practices - Case Studies (anglais)
A grievance mechanism (GM) is a set of procedures and processes to receive, address, and resolve feedback, including complaints, queries, suggestions, and compliments. It is a tool for facilitating the...
Type de document: Rapport Numéro du rapport: 173188 Date du document: 29 juin 2022 Mode de publication: Disclosed Auteur: Masud,Harika,Agarwal,Sanjay
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Strengthening Grievance Mechanisms in Georgia : Case Study (anglais)
This note offers an overview of challenges and lessons learned from the 2019 effort, then reviews each of the PIU’s GMs, including the respective GM complaint uptake channels, overall GM architecture...
Type de document: Rapport Numéro du rapport: 173185 Date du document: 29 juin 2022 Mode de publication: Disclosed Auteur: Pfeil,Helene,Masud,Harika
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Human-Rights-Based Assessment Tool for Country-Level Grievance Mechanisms (anglais)
The tool is presented in five sections: section one: general information about the grievance mechanism collects basic information about the responding agency and the environment in which its GM operates...
Type de document: Rapport Numéro du rapport: 173190 Date du document: 29 juin 2022 Mode de publication: Disclosed Auteur: Masud,Harika,Pfeil,Helene
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Effective, Human Rights-based Grievance Mechanisms (anglais)
Grievance Mechanisms is a mechanism, or set of procedures and processes, to be used to address and resolve issues and complaints related to project implementation. Some common characteristics of effective...
Type de document: Rapport Numéro du rapport: 173194 Date du document: 28 février 2022 Mode de publication: Disclosed Auteur: Agarwal,Sanjay