Documents et rapports

Digital Finance Consumer Risks - Senegal National Study (anglais)

This study is part of the activities of the WAEMU Lab for the protection of consumers of digital financial services. The Lab is a project that supports local actors to build a responsible ecosystem for...

Making Consumer Protection Regulation More Customer-Centric (anglais)

In response to the 2008 global financial crisis, many countries recognized the importance of consumer protection, and they set up regulatory frameworks that emphasized short-term and easy-to-implement...

Deposit insurance and digital financial inclusion (anglais)

Policy makers worldwide are increasingly appreciating the expanding role that digital financial services play in reaching financially excluded and underserved customers. Though models vary widely, all...

Peru - Diagnostic review of consumer protection and financial literacy (espagnol)

The diagnostic review for consumer protection and financial literacy (CPFL) provides a detailed assessment of the institutional, legal, and regulatory framework for consumer protection in four segments...

Peru - Diagnostic review of consumer protection and financial literacy (anglais)

The diagnostic review for consumer protection and financial literacy (CPFL) provides a detailed assessment of the institutional, legal, and regulatory framework for consumer protection in four segments...

Tajikistan - Diagnostic review of consumer protection and financial literacy (Vol. 1 of 2) : Key findings and recommendations (russe)

Tajikistan - Diagnostic review of consumer protection and financial literacy (Vol. 1 of 2) : Key findings and recommendations (anglais)

Tajikistan - Diagnostic review of consumer protection and financial literacy (Vol. 2 of 2) : Comparison with good practices (anglais)

Tajikistan - Diagnostic review of consumer protection and financial literacy (Vol. 2 of 2) : Comparison with good practices (russe)

Malawi - Diagnostic review of consumer protection and financial literacy (Vol. 1 of 2) : Key findings and recommendations (anglais)

According to FinScope surveys in 2008 and 2014, the number of financially included adult Malawians grew from 45 percent to 49 percent, and the proportion of adults using formal banking services expanded...

Nicaragua - Diagnostic review of consumer protection in financial services : key findings and recommendations (Vol. 2 of 2) : Nicaragua - Diagnóstico de protección al consumidor en servicios financieros : comparación con buenas prácticas (espagnol)

In 2010, over 92 percent of the assets in the Nicaraguan financial system were concentrated in the banking sector, while microfinance managed over 5 percent, and all the remaining segments covered less...

Nicaragua - Diagnostic review of consumer protection in financial services : key findings and recommendations (Vol. 1 of 2) (espagnol)

In 2010, over 92 percent of the assets in the Nicaraguan financial system were concentrated in the banking sector, while microfinance managed over 5 percent, and all the remaining segments covered less...

Nicaragua - Diagnostic review of consumer protection in financial services : key findings and recommendations (Vol. 2 of 2) : Comparison with good practices (anglais)

In 2010, over 92 percent of the assets in the Nicaraguan financial system were concentrated in the banking sector, while microfinance managed over 5 percent, and all the remaining segments covered less...

Nicaragua - Diagnostic review of consumer protection in financial services : key findings and recommendations (Vol. 1 of 2) : Key findings and recommendations (anglais)

In 2010, over 92 percent of the assets in the Nicaraguan financial system were concentrated in the banking sector, while microfinance managed over 5 percent, and all the remaining segments covered less...

Bosnia and Herzegovina - Diagnostic review of consumer protection and financial literacy in banking services (Vol. 1 of 2) : Key findings and recommendations (anglais)

This diagnostic study covers the areas of consumer protection and financial literacy in the banking sector of Bosnia and Herzegovina (BiH). Household credit in BiH more than tripled in volume in 2003-2008...

Bosnia and Herzegovina - Diagnostic review of consumer protection and financial literacy in banking services (Vol. 2 of 2) : Comparison with good practices (anglais)

This diagnostic study covers the areas of consumer protection and financial literacy in the banking sector of Bosnia and Herzegovina (BiH). Household credit in BiH more than tripled in volume in 2003-2008...