Documents et rapports
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Consumers count : how water and sanitation utilities can become more accountable to their users (anglais)
This note presents tools that can help make service providers more accountable to the people they serve. The voice of users is often muted in water utilities. One consequence is that utilities do not take...
Type de document: Fiche Numéro du rapport: 44737 Date du document: 1 juin 2008 Mode de publication: Disclosed Auteur: Muller,Mike,Simpson, Robin,Ginnekan, Meike van,Olivry,Jean-Claude,Golitzen,Katherin George
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Ways to improve water services by making utilities more accountable to their users : a review (anglais)
This review aims to help those who work in and with water utilities, as well as organized users, regulators, and policymakers to improve the quality of water services by making service providers more accountable...
Type de document: Document de travail (série numérotée) Numéro du rapport: 44225 Date du document: 1 mai 2008 Mode de publication: Disclosed Auteur: Muller,Mike, Simpson, Robin,Van Ginneken,Meike