Documents et rapports
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Europe and Central Asia - Development of EU governance indicators : indicators of citizen-centric public service delivery – final report : Citizen-Centric Governance Indicators Final Report (anglais)
The report is structured into five parts. Part one presents the conceptual framework that forms the backdrop for developing citizen-centric service delivery indicators and summarizes what citizen-centric...
Type de document: Document de travail Numéro du rapport: AUS0000222 Date du document: 16 mars 2018 Mode de publication: Disclosed Auteur: Pfeil, Hélène,Agarwal,Sanjay,Recanatini,Francesca,Knack,Stephen,Ladegaard,Peter Farup,Bernstein,David S.
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Strengthening the citizen-state compact through feedback : effective complaint management as a pathway to articulate citizen voice and improve state response (anglais)
The Palestinian Authority is committed to improving state-citizen relations through various mechanisms including the complaints resolution. The objective of this technical assistance, which has been undertaken...
Type de document: Document de travail Numéro du rapport: ACS18685 Date du document: 21 juin 2016 Mode de publication: Disclosed Auteur: Pfeil, Hélène,Kumagai,Saki,Agarwal,Sanjay,Gonzalez Briseno,Alfredo