Documents et rapports
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The Role of Gender in Agent Banking : Evidence from the Democratic Republic of Congo (anglais)
This paper uses a unique data set with 1.1 million customer transactions from a microfinance institution in the Democratic Republic of Congo from 2017 to 2018. The paper provides evidence of assortative...
Type de document: Document de travail de recherche sur les politiques Numéro du rapport: WPS9449 Date du document: 21 octobre 2020 Mode de publication: Disclosed Auteur: Chamboko,Richard,Cull,Robert J.,Gine,Xavier,Heitmann,Soren,Reitzug,Fabian,Van Der Westhuizen,Morne
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Who will Churn? : Leveraging Predictive Modeling for Insights and Action on DFS Customer Inactivity (anglais)
To expand their customer base and to provide access to financial services, mobile network operators (MNOs) and financial institutions (FIs) have invested in digital channels and digital financial services...
Type de document: Fiche Numéro du rapport: 149637 Date du document: 1 janvier 2020 Mode de publication: Disclosed Auteur: Reitzug,Fabian,Heitmann,Soren,Ngahu,John Irungu
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Gender-Diverse Agent Networks Foster Channel Activity and Financial Inclusion for Women : Insights from Gender-Lensed Data Analytics in the Democratic Republic of Congo (anglais)
Women’s financial inclusion is critical for advancing equity, reducing poverty and providing economic opportunities. Beyond the social benefits, there is a business case for providers to focus on women...
Type de document: Fiche Numéro du rapport: 149635 Date du document: 1 janvier 2020 Mode de publication: Disclosed Auteur: Reitzug,Fabian
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Digital Financial Services and the Business of Managing Cash : Using Data-Driven Insights to Address the Agent Liquidity Challenge (anglais)
The ‘Fintech Revolution’ is disrupting the traditional delivery model of financial services. Growing internet usage and mobile phone penetration in Africa offer fertile ground for Digital Financial Services...
Type de document: Fiche Numéro du rapport: 149636 Date du document: 1 janvier 2020 Mode de publication: Disclosed Auteur: Reitzug,Fabian,Heitmann,Soren
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Do Agent Networks Help to Boost Savings? – Effects on Institutional Deposit Mobilization and Customer Saving Behavior (anglais)
Savings benefit both the providers of Digital Financial Services (DFS) and their customers. Customers who use DFS accounts to save money can improve their financial resilience, build a buffer against income...
Type de document: Document de travail Numéro du rapport: 137296 Date du document: 1 mars 2019 Mode de publication: Disclosed Auteur: Buri,Sinja,Reitzug,Fabian,Heitmann,Soren,De Araujo Marinho Filho,Eduardo Celso