Documents et rapports

Committee on Development Effectiveness (CODE) : Minutes of the Meeting held on October 19, 2022 (anglais)

P131124 ICB (FTO) TF-012310 - FS - FY16 (anglais)

World development report 2017 : from de-jure to de-facto : Mapping dimensions and sequences of accountability (anglais)

Accountability is one of the cornerstones of good governance. Establishing accountable institutions is a top priority on the international development agenda. Yet, scholars and democracy practitioners...

Transforming electricity governance in India : has India’s power sector regulation enabled consumers’ power ? (anglais)

Consumers’ participation in regulatory decision-making in infrastructure sectors can be critical to ensure effective regulatory governance. Providing avenues for enabling consumers’ voice in the regulatory...

Changing attitudes : the key to improved service delivery in citizen service centers in Cambodia? (anglais)

The one window service office and district Ombudsmen initiative in Cambodia seeks to provide more efficient, transparent and accountable administrative services at the district level. Achieving this requires...

Citizen outreach for citizen service centers : lessons from the one window service office initiative in Cambodia (anglais)

Citizen outreach is a key part of the one window service office (OWSO) initiative in Cambodia. OWSO offices in district administrations launch the new service in traditional Khmer style with a street parade...

A Jordan Ombudsman bureau with enhanced capacity (anglais)

The Ombudsman Bureau in Jordan was established in 2008. It was created to provide an avenue for redress by citizens for complaints against public sector bodies - part of the Government’s drive to improve...

Pakistan - Strengthening the Forum of Pakistan Ombudsman (FPO) : P131124 - Implementation Status Results Report : Sequence 03 (anglais)

Pakistan - Strengthening the Forum of Pakistan Ombudsman (FPO) : P131124 - Implementation Status Results Report : Sequence 02 (anglais)

Europe - Resolving disputes between consumers and financial businesses (Vol. 1 of 2) : a practical guide based on experience in western Europe (anglais)

This report outlines the fundamentals for the creation of an independent and effective financial ombudsman. These fundamentals comprise some basic principles and practical design issues. The report summarizes...

Europe - Resolving disputes between consumers and financial businesses (Vol. 2 of 2) : current arrangements in central and eastern Europe (anglais)

This report outlines the fundamentals for the creation of an independent and effective financial ombudsman. These fundamentals comprise some basic principles and practical design issues. The report summarizes...

Redressing grievances and complaints regarding basic service delivery (anglais)

Redress procedures are important for basic fairness. In addition, they can help address principal-agent problems in the implementation of social policies and provide information to policy makers regarding...

Pre-trial procedures in administrative justice proceedings in England and Wales, France, Germany, and the Netherlands : a comparative study with a view to the possible development of pre trial procedures in administrative law in Turkey (anglais)

Disputes between citizens or businesses and the State about respective rights and duties are at the core of administrative law. The ability for citizens and businesses to hold Government accountable for...

Access to public information and citizen participation in supreme audit institutions (SAI) : guide to good practices (anglais)

External oversight agencies perform a fundamental role in monitoring the exercise of power in democratic regimes, especially in countries characterized by high corruption rates and inefficiency in public...

The role of media literacy in the governance reform agenda (anglais)

A fundamental principle of the governance reform agenda is to build more effective and responsive states accountable to their citizens; free, plural, and independent media systems can play a crucial role...

Enforcement models : content and context (anglais)

Access to public information is a fundamental human right and intrinsically linked to democracy, governance, and the fight against corruption. With a free flow of information, citizens can more actively...

Legislative oversight and budgeting : a world perspective (anglais)

Effective legislatures are fundamental to promoting good governance and are a critical component in a country's overall governance framework. Although differences exist across government systems, legislatures...

Deepening voice and accountability to fight poverty : a dialogue of communication implementers (anglais)

About 80 representatives from government, civil society, think tanks and media organizations in developing countries, as well as representatives from multilateral and bilateral donor agencies, academic...

Consumer participation in Infrastructure regulation - evidence from the East Asia and Pacific Region (anglais)

Consumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP...

Social accountability in the public sector: a conceptual discussion (anglais)

The Social Accountability approach towards building accountability relies on civic engagement, in which ordinary citizens and/ or civil society organizations participate directly or indirectly to exact...