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  • Rapid feedback : the role of community scorecards in improving service delivery (anglais)

    Social accountability tools are increasingly recognized as a means of improving service delivery and governance in World Bank-supported projects. Social accountability is an approach that relies on civic...

    Type de document: Document de travail Numéro du rapport: 88497 Date du document: 1 janvier 2014 Mode de publication: Disclosed Auteur: Post,David,Agarwal,Sanjay,Venugopal,Varsha

  • Conducting social assessments in urban solid waste management projects (anglais)

    The social issues involved in solid waste management (SWM) projects are oftentimes complex and city specific; solutions require a solid understanding of technical, social, and cultural issues. Understanding...

    Type de document: Document de travail Numéro du rapport: 81989 Date du document: 1 juin 2013 Mode de publication: Disclosed Auteur: Darendeliler,Zeynep Durnev,Wang,Chaogang

  • Conducting social assessments in urban transport projects (anglais)

    The social issues involved in urban transport projects are oftentimes complex and city specific; solutions require a solid understanding of technical, social, and cultural issues. The overall objective...

    Type de document: Document de travail Numéro du rapport: 81990 Date du document: 1 juin 2013 Mode de publication: Disclosed Auteur: Wang,Chaogang,Darendeliler,Zeynep Durnev

  • Citizen report cards : monitoring citizen perspectives to improve service delivery (anglais)

    The delivery of public services in many developing countries is often inefficient and inadequate, marked by nonresponsive agencies and political leadership as well as corruption. Moreover, even when governments...

    Type de document: Numéro du rapport: 80449 Date du document: 1 janvier 2013 Mode de publication: Disclosed Auteur: Agarwal,Sanjay,Post,David,Venugopal,Varsha

  • Citizen charters : enhancing service delivery through accountability (anglais)

    Improving the quality of service delivery is a challenge in many developing countries. Citizens often find it difficult to hold government and other service providers accountable, precisely because they...

    Type de document: Document de travail Numéro du rapport: 63890 Date du document: 17 août 2011 Mode de publication: Disclosed Auteur: Post,David,Agarwal,Sanjay

  • How, when, and why to use demand-side governance approaches in projects (anglais)

    This note, how, when, and why to use demand-side governance approaches in projects, offers a process-oriented guide to strengthening demand-side governance approaches in World Bank projects with a step-by-step...

    Type de document: Fiche Numéro du rapport: 63904 Date du document: 1 janvier 2011 Mode de publication: Disclosed Auteur: Agarwal,Sanjay,Van Wicklin Iii,Warren A.

  • CDD and elite capture : reframing the conversation (anglais)

    Power over local decision making has been always been, and continues to be, concentrated among elites. Indeed, even in developed countries where democracy is well established, elites have disproportionate...

    Type de document: Fiche Numéro du rapport: 43083 Date du document: 1 février 2008 Mode de publication: Disclosed Auteur: Post,David

  • Clarifying challenges in conflict and post-conflict settings (anglais)

    In order to overcome the challenges posed by conflict and post-conflict environments, task teams must develop a strong understanding of countries' social and political context, and the corresponding risks...

    Type de document: Fiche Numéro du rapport: 43084 Date du document: 1 février 2008 Mode de publication: Disclosed Auteur: Post,David

  • Community impact : demonstrating results to clients (anglais)

    Many Community Driven Development (CDD) goals, such as increasing social capital and participation, are difficult to measure. It can therefore be challenging for task teams to demonstrate the benefits...

    Type de document: Fiche Numéro du rapport: 43087 Date du document: 1 février 2008 Mode de publication: Disclosed Auteur: Post,David

  • Money matters : designing effective CDD disbursement mechanisms (anglais)

    This note concerns one of the key challenges associated with Community Driven Development (CDD) approaches is how to disburse funds to communities in an efficient and transparent way. This how to note...

    Type de document: Fiche Numéro du rapport: 43094 Date du document: 1 février 2008 Mode de publication: Disclosed Auteur: Post,David